Frequently Asked Questions
Can the thief take the packages and the Package Guard at the same time?
Answer: Not likely. They could take the Package Guard if it isn’t attached to the porch, but the alarm would sound. You can secure the device to your hard surface so it really can’t be moved without some extra tools and effort. Secondly, if the device is picked up the alarm will still be activated. It would be extremely unlikely that a thief would try to take a device that is sounding an alarm.
Can someone do the Indiana Jones "switcheroo"?
Answer: No, The result would be the same as in Indiana Jones, remember what happened. Even the slightest change in weight will trigger the alarm to go off.
Is the device waterproof?
Answer: Yes, the Package Guard was created in Seattle, so of course it is! The Package Guard is tightly sealed, so water will not penetrate the inside of the device.
How do you change the batteries?
Answer: There is a trap door on the bottom of the device to open to replace the four AA batteries.
How long does the alarm go off if you don’t turn it off with your phone?
Answer: You can of course turn it off immediately with your phone using the app. But it will turn itself off after 1.5 mins, so it won’t annoy your neighbors too long. It is loud (100 decibels) so 90 seconds is long enough. How loud is 100 decibels? see here.
If you take a package off the stack of packages, will the alarm sound?
Answer: Yes it will sound if you take one or any of the packages off the stack of packages.
Can the Package Guard trigger a camera to take a picture or video?
Answer: This is definitely in our plans. We are currently talking to camera manufacturers and other companies that already have outdoor camera in place so this will be part of the next iteration of the product.
How does the Package Guard attach to your porch?
Answer: It can attach to your porch or delivery area. We have four commercial grade adhesive stripes on the bottom that you can use to attach it to your area. These make it semi permanent and keep it from moving when items are placed on it.
How do I disarm the alarm with the app? (iOS & Android)
You can disarm the alarm using your IOS or Android smartphone app. Everyone in your family can download it disarm the alarm before picking up your package. This also works with your neighbors as they can have the app as well, if you want to include them to pick up your packages.
Can someone else take the Package Guard and use it for their house?
Answer: No, only the person who registered the device will be able to use it. Once you submit your email, home address and phone number you would need those credentials to set it up at another house. You can reset it if you decide to give it away to your relatives and get the next version.
What happens if more than one box is stacked and you only take the top one off?
Answer: The alarm will sound since a package was removed.
Will boxes slide off the top of the device?
Answer: Yes, that is possible, but not likely since the top has a non skid silicon surface of about 11″ in diameter.
How heavy of a package (s) can the Package Guard hold?
Answer: It can hold up to 200 lbs or 90 kg “That is a whole lot of package!” and as little as 1 lb or 500 grams.
What is the minimum weight that will activate the Package Guard?
Answer: Currently we have that set at 1 lb or 450 grams but we are still evaluating the correct activation weight.
Do the package(s) have to be placed perfectly on the center of the device?
Answer: No, you can have a package that isn’t squarely placed on the device. If a package is only partially on the device, it will still activate.
Can a cat or some animal set it off?
Answer: We have systems in place so a cat or other animal can’t activate it by walking on it or by someone stepping on it accidentally. We can’t say here because we don’t want to thieves to know.